We are here to help! There is no crime too big!
What can I expect on my first visit?
One of our Pootectors will arrive at your home and briefly meet with you to go over any important details. Answer any questions you may have.
Our Pootectors will also do a quick evaluation of your yard based on size and number of dogs to confirm that you were given the correct estimate.
Then they will get to work!
Do I need to be home for my appointments?
You do not need to be home but you do need to make sure our Pootectors have access to the yard so that we may service it.
Do I need to put my dog(s) away when you're coming?
That is entirely up to you! If you have an aggressive dog, upon arrival we will contact you to secure the dog. If you are not available we will be unable to service your yard. We can reschedule to make sure the dog is secured upon arrival.
Do you have a referral program?
We sure do! Refer a friend and if you are on a recurring service agreement, you will receive a free visit when they sign up online for recurring service and they will get their first visit free. Refer as many friends as you want; there is no limit.
What if I need to skip a service day or cancel the service completely?
Not a problem! Just call at 636-535-5859 or email pootector@thepootector.com 24 hours prior to service.
If cancelling, it is the customers responsibility to cancel service. If service is no longer wanted, notify The Pootector 24 hours prior to next service. The Pootector will invoice any outstanding balances if needed.
Can I request a specific day or time for my service?
Your Pootector will arrive and take captive all the waste on the same day(s) each week. Just let us know your preferred day and we will do our best to accommodate your request!
Can you call before you arrive?
We are more than happy to call you when we’re on our way! Just let us know if you would like a call ahead and we will notate that on your account.
Should I notify you if my dog is sick?
Yes, please do. As responsible Pootectors we take measures to prevent the spread of disease and illness. It is best to notify us so that we can take extra precautions if needed.
What if the Pootector missed a crime?
Even though we scoop dog poop, customer service is our number one goal. We provide 100% worry free service. Just contact us and we will return to the scene and make sure you are satisfied.
If I do not mow weekly, or rake the leaves, is this a problem?
Yes and No. The customer is responsible for keeping the grass at a reasonable level and to keep the leaves picked up in the service area. We will still clean your yard to the best of our ability, but we cannot honor the 100% customer satisfaction, as the long grass and leaves may cover up the crime. We will not return if waste is missed due to overgrown grass or un-raked leaves.
What holidays do we observe?
Our Pootectors work year round but observe the following major U.S. holidays; New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Weekend (Thursday thru Sunday), Christmas Week (if Christmas Day falls on a weekend, we will take the following week off). When a holiday falls on your regular day, we will come the day before the holiday. There are certain times of the year that we will be unavailable. If this affects your service, you will be notified via email.